Growing Concepts is fully responsible for the quality of its products! Our plants come directly from the grower and are packaged and shipped with care. After delivery, the care and living conditions of the plant cannot be checked by us. Does the quality of the plant deteriorate (rapidly) within 2 months? Then contact us! With our knowledge and possibly the advice of a grower, we can advise you, so that you can enjoy your product again afterwards.
Is there something wrong with the product immediately after delivery? Send us a photo of the plant via email@example.com Then we will come up with a suitable solution within 2 working days.
We take every possible care in sending our products. The plant is shipped in a beautiful gift box that has been developed for sending our concepts. Has the plant or pot arrived damaged? Send us the photos below via firstname.lastname@example.org or contact us via the contact form. You will receive a substantive response from us within 2 working days of receipt of the complaint or question. In order to properly handle the complaint, we ask you to send the following:
- A photo of the outside of the package with the package label visible.
- A photo of the opened package where the contents and the inner packaging in the package are clearly visible.
- A photo of the entire size of the product.
- A detail photo/close-up of the specific damage to the item.
“The legal guarantee applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it”